Only this month 20% Discount on all services
Refund & Return Policy
Effective Date: August 1, 2025
Website: https://charminemakeupseries.com
At Charmine Makeup Series, we value your satisfaction. If you are not completely happy with your purchase, please review our return and refund policy below.
1. Eligibility for Return
To be eligible for a return:
- The item must be unused, unopened, and in its original packaging.
- The return must be initiated within 7 days of receiving the product.
- The product must not be a free gift or promotional item.
- Personal care products (like kajal, lipsticks, etc.) cannot be returned once opened due to hygiene reasons.
2. Non-Returnable Items
We do not accept returns for:
- Opened or used beauty products
- Items without original packaging or damaged seals
- Products bought during a sale or promotional offer
- Products damaged due to customer mishandling
3. Damaged or Incorrect Products
If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery. We will:
- Replace the item, or
- Offer a full refund (after verifying the issue)
Required:
Send photos or video of the damaged product and packaging to:
📩 support@charminemakeupseries.com
4. How to Request a Return
- Email us at support@charminemakeupseries.com with:
- Order ID
- Reason for return
- Photos/videos (if applicable)
- Once approved, we will provide the return shipping address.
- Ship the product back at your own cost (unless it was a damaged/wrong item).
- Once we receive and inspect the product, we’ll notify you about the status of your refund.
5. Refund Process
- Refunds are processed within 5–7 business days after product inspection.
- Refunds will be made to the original payment method only.
- If paid via COD, we will contact you for your bank account or UPI details for the refund.
6. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account or UPI first.
- Contact your bank or payment provider.
- If still not resolved, email us at support@charminemakeupseries.com
7. Order Cancellations
- You can cancel an order before it is shipped.
- Once shipped, the order cannot be canceled.
- To cancel, email us with your Order ID at support@charminemakeupseries.com
8. Contact Us
For any questions or concerns related to returns or refunds, please contact:
Charmine Makeup Series
📧 Email: support@charminemakeupseries.com
🌐 Website: https://charminemakeupseries.com